At Ivylaser, we are dedicated to providing our clients with cutting-edge, highly effective aesthetic solutions. One of our flagship products, the 755nm + 1064nm Dual-Wavelength Long-Pulse Laser system, has garnered significant market attention due to its exceptional performance and versatility. Naturally, this has also led to many questions from potential customers and end-users.

SOFTLAS Wing of Peace

755nm + 1064nm Long Pulse Nd:Yag & Alexandrite Laser Beauty Machine

To help you gain a comprehensive understanding of this device’s value and advantages, we’ve compiled answers to the most frequently asked questions. We hope this provides valuable insights.

1. “This device seems more expensive than other machines on the market.”

We understand that price is a crucial consideration. Our Dual-Wavelength Long-Pulse Laser system is priced at approximately USD 25,000. While this may seem higher compared to some lower-priced options, this price point reflects immense value:

• Benchmarked Against Industry Leaders: Our device is directly benchmarked in design and performance against the market leader, the Candela GentleMax Pro, which typically retails for $100,000 to USD 150,000.
• True Dual-Wavelength Technology: We solemnly guarantee that our machine features a genuine 755nm Alexandrite and 1064nm Nd: YAG dual-wavelength system. We can provide testing videos for verification. Currently, any machine in the market with true dual-wavelength capability is priced around the USD 25,000 mark. Please be cautious of significantly cheaper “long-pulse” lasers often found for just a few thousand dollars, as they typically do not offer true dual-wavelength functionality.
• Highly Consistent Parameters: Our core advantage lies in the fact that the device’s parameter settings (e.g., energy, pulse duration, spot size) are not only accurately displayed on the screen but, crucially, have been verified through actual measurements to closely match the output values of the benchmark device. This is a key differentiator from many other suppliers.
• Exceptional Value: In essence, an investment of USD 25,000 grants you performance comparable to a device costing $100,000-$150,000. This represents an outstanding return on investment.

(Note: If budget is a primary constraint, we also offer high-performance single-wavelength long-pulse laser options at a more competitive price point.)

2. “As an end-user/clinic, how can I be sure about the treatment effectiveness?”

Results are the ultimate measure of success. We are confident in our device’s effectiveness for several reasons:

• Benchmark-Based Parameters: As mentioned, our parameters are meticulously calibrated to align with the Candela GentleMax Pro. This means you can expect the same outstanding treatment outcomes, whether for hair removal, vascular treatments, or skin rejuvenation.
• Clinical Evidence & Feedback: We possess a substantial collection of before-and-after treatment photos and positive testimonials from clients worldwide, visually demonstrating the device’s efficacy.
• Parameter Guidance: We provide detailed treatment parameter recommendation charts to assist operators in quickly setting optimal parameters for various treatments and client profiles.
• Practical Experience: Our team members have extensive hands-on experience using the device and can share real-world insights, parameter usage, treatment courses, and achieved results to foster understanding and trust.

3. “What about the cooling system? Is the treatment painful?”

Discomfort during laser treatments primarily stems from heat. Therefore, an excellent cooling system is vital. Our device features comprehensive cooling solutions:

• Internal Compressor Cooling: The device incorporates internal compressor cooling technology. Compared to machines relying solely on water cooling (which often requires large tanks and offers limited efficacy), compressor cooling is more efficient, stable, ensures reliable performance during extended use, and contributes to a longer machine lifespan.
• DCD (Dynamic Cooling Device) System: Similar to the Candela system, our machine is equipped with a DCD (Dynamic Cooling Device). This system precisely sprays a cryogen coolant onto the skin surface milliseconds before, during, and after the laser pulse. This effectively lowers epidermal temperature, significantly enhancing both treatment safety and patient comfort.
• Optional Air Chiller Compatibility: In addition to the DCD, our device can be connected to an external professional air chiller, which delivers a continuous flow of cold air to cool the treatment area, achieving similar levels of comfort and safety.

When end-users ask, “Is it painful?”, they are essentially asking about the cooling effectiveness. You can confidently assure them that our advanced DCD system, or the use of an accompanying air chiller, minimizes discomfort during the procedure.

4. “Should I be concerned about certifications and importation?”

Certifications are a common concern, whether for smooth customs clearance or meeting local market regulations.

• Import & Customs Clearance:
  • We have extensive experience successfully exporting our devices to numerous countries. In many instances, devices can clear customs without requiring specific medical device certifications. We can share relevant case studies.
  • Furthermore, we partner with experienced freight forwarders offering “DDP” (Delivered Duty Paid) or door-to-door services, handling all logistics and customs complexities for you.
• Local Sales/Operational Certification:
  • If you require specific certifications (like FDA or Medical CE) for local sales or operation, please be aware: Currently, no Chinese supplier has obtained FDA or Medical CE medical device approval for this specific category of advanced long-pulse laser systems.
  • We hold certifications such as ISO 13485 (Quality Management System for Medical Devices), but this differs from market-specific medical device approvals.
  • This market reality means that even if you choose other Chinese suppliers, they will likely face the same certification limitations. By choosing us, you are acquiring a top-tier product and service available under current market conditions.

5. “How is after-sales service and technical support guaranteed?”

We understand that reliable support is crucial for your business continuity.

• Our Commitment: We provide a comprehensive 2-year warranty for all sold devices, along with lifetime technical support.
• Company Strength: [Your Company Name] boasts over 18 years of experience in the laser industry. We are not just assemblers; we are key component suppliers (providing laser sources) to many other domestic aesthetic equipment manufacturers, positioning us as a source manufacturer.
• Professional Team: We have a dedicated team of experienced laser engineers and an independent R&D department ready to efficiently resolve any technical issues or provide operational guidance.
• International Recognition: We actively participate in major global aesthetic industry exhibitions, demonstrating the international acceptance and recognition of our products and technology. You can view photos from our exhibition participation.

6. “Can you provide more specific device parameters?”

Absolutely. We understand your need for detailed specifications. We have comprehensive technical data sheets available, covering wavelength, pulse duration range, fluence, spot size options, repetition rate, and more. Don’t hesitate to get in touch with our sales representatives anytime for accurate and detailed parameter information.

7. “Which markets and patient profiles is this device best suited for?”

Due to its unique wavelength characteristics, the long-pulse laser offers significant advantages for specific markets and demographics:

• Middle East: Populations in this region often have darker skin types (Fitzpatrick III-VI) and potentially lighter or finer hair. The 1064nm wavelength safely penetrates darker skin to target hair follicles, while the 755nm wavelength excels at treating lighter, finer hair. Diode lasers (like 808nm) may be less effective or carry higher risks for these combinations.
• Northern & Eastern Europe: Individuals here often have very light skin (Fitzpatrick I-II) but may have lighter-colored hair. The 755nm wavelength is considered the “gold standard” for removing fine, light-colored hair, offering high target specificity.

In Conclusion

Our 755nm + 1064nm Dual-Wavelength Long-Pulse Laser system represents a professional-grade aesthetic solution combining advanced technology, superior performance, high safety standards, and exceptional value. It is designed to deliver treatment outcomes comparable to the industry’s best, backed by our company’s robust strength and comprehensive after-sales support.

If you are interested in this device or have any further questions, please do not hesitate to contact us. We look forward to partnering with you in advancing the field of aesthetics!